Responsibilities and scope:

Technical software support:

• Responsibility for providing technical software support by telephone and using the ticket system.

• Providing help in answering user questions about the theoretical and practical background of the implemented calculations

• Providing support for software problems and questions.

Software tests and validation:

• Performing tests and validating software in accordance with requirements and specifications.

• Ensuring the quality and functionality of software products.

Requirements management:

• Managing and updating software requirements.

• Coordinating with development and product teams.

Sizing gears to order:

• Sizing gears to order, as required.

• Working together with the Engineering team.

Participation at conferences and exhibitions:

• Representing the company at conferences and exhibitions.

• Networking and product presentations.

Training courses:

• Giving training courses on the premises and abroad.

• Live training courses and virtual training courses via TEAMS.

• Creation of clear, comprehensible training materials.

• Writing instructions for users.

Qualifications

Your strengths and character traits:

• You have a passion for mechanical engineering and have experience in transmission or gear design.

• You always put the customer's requirements first. You are always ready to help, can explain complex issues accurately and succinctly and have a calm and patient manner.

• You can hold technical conversations in German and English. Additional languages are a benefit.

• You place great value on expanding your knowledge and are motivated to study independently by, for example, reading technical literature, standards documentation and other publications.

Preferred Skills

• Suitable to above tasks and environment.